7 Signs
AI Lead Qualification: How Maya Qualifies 100% of Inbound Leads Without a SDR
Most businesses qualify between 20–40% of inbound leads within 24 hours. The rest go cold. Maya qualifies every lead the moment they submit — before they have moved on to a competitor — and routes the results to your CRM and calendar automatically.
The Qualification Gap Most Businesses Ignore
The average B2B lead response time is 42 hours. Companies that respond within 5 minutes are 100× more likely to make first contact (Harvard Business Review, 2011 — and the gap has widened since). For most mid-market businesses, responding within 5 minutes to every inbound lead is operationally impossible without AI.
What happens to unqualified leads
go cold within 24 hours — they submitted to multiple vendors and the fastest one wins
are actually unqualified — wrong budget, wrong fit, wrong timeline — and a human SDR would have known in 2 minutes
require immediate human attention — high-value deal, inbound referral, known account — and they do not get it fast enough
are genuinely warm and will book — but only if the follow-up happens within the hour
Maya addresses all four buckets simultaneously. Warm leads get an immediate calendar link. Cold leads get a nurture sequence. Unqualified leads get a polite no. High-value leads get an instant human alert.
What Maya Asks During Qualification
Maya's qualification conversation runs in under 60 seconds by phone or 3–5 minutes by chat. The questions are your qualification criteria — we configure them based on how your sales team defines a qualified lead.
Budget
"To make sure I point you to the right solution — do you have a budget range in mind for this?"
Timeline
"Are you looking to move on this in the next 30 days, or is this more of a 3–6 month evaluation?"
Decision authority
"Are you the primary decision-maker on this, or will others be involved in the approval?"
Specific need
"What is the main workflow you are trying to solve — is it inbound response time, follow-up sequences, or something else?"
Company size
"How many people on your team are currently handling this manually?"
Urgency signal
"Is there a specific event or deadline driving this — a new hire departure, a product launch, a growth target?"
Routing Logic: What Happens After Qualification
Every qualification session ends with a routing decision. The logic is yours — we configure it based on your deal stages and sales process.
Qualified + urgent
Send calendar link for same-day or next-day meeting. Notify sales rep via Slack immediately. Create deal in CRM at defined pipeline stage.
Qualified + later timeline
Enroll in nurture sequence (email drip or SMS). Schedule a follow-up call for week 3. Flag for quarterly review in CRM.
Unqualified (budget/fit)
Thank politely. Send resource relevant to their situation. No follow-up sequence. Mark in CRM as disqualified with reason.
High-value / known account
Alert a senior team member immediately via SMS or Slack. Do not wait for qualification — escalate first, qualify on the call.
CRM Integration: What Gets Written Where
Every qualification session automatically writes to your CRM. No manual data entry, no lost context, no "I forgot to log the call."
CRM record written by Maya after each qualification
FAQ
Does Maya work for phone calls or only chat?
Both. Maya handles inbound voice calls (via LiveKit — real-time voice AI) and web chat simultaneously. The qualification questions are the same; the delivery adapts to the channel. Most businesses deploy both — phone for high-intent leads, chat for lower-intent web visitors.
Can Maya handle objections during qualification?
Maya is configured to handle tier-1 objections ('seems expensive', 'we tried this before', 'we do this in-house') with scripted responses based on your messaging. For complex objections that require negotiation or relationship context, Maya routes to a human and provides the objection context in the handoff.
What if a lead asks a question Maya can't answer?
Maya is configured with a knowledge base of your products, pricing, and common questions. For questions outside that base, Maya says 'I want to make sure you get an accurate answer — let me connect you with someone who can help' and routes to a human with the conversation transcript.
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