Meet Sage —
Your AI Support Agent
Sage handles Tier-1 customer support around the clock — deflecting routine tickets, triaging the rest, and escalating with full context. 60–70% deflection rate within 30 days.
60–70%
Ticket deflection rate
< 90s
First response time
24/7
Coverage — no gaps
What Sage does, exactly
Sage isn't a help-center widget. She's a trained support agent that learns your product, handles your Tier-1 load, and makes your human agents faster at everything else.
Tier-1 deflection
Answers FAQs, account questions, and routine service requests without touching your support queue. 60–70% deflection rate within 30 days.
Smart ticket triage
Classifies every incoming ticket by topic, urgency, and sentiment. Routes to the right human agent with full conversation context already attached.
24/7 availability
Your customers get a response in under 90 seconds at 2am on a Sunday. No SLA breach. No support backlog Monday morning.
Knowledge base native
Sage learns from your docs, SOPs, and product specs. When something changes, you update the knowledge base — Sage adjusts automatically.
CSAT tracking
Measures satisfaction after every resolved ticket. Flags conversations where customers were dissatisfied so humans can follow up before it becomes a churn risk.
Escalation protocols
When Sage can't resolve something, she escalates with full context — conversation history, sentiment score, topic classification — so the human doesn't start from zero.
Ready to cut your support load?
What would 60% fewer Tier-1 tickets mean for your team?
Run our ROI calculator to see your exact savings — then book 20 minutes to talk through what Sage would look like in your specific support stack.
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